Sale, seasonal, made to order items and gift cards are FINAL SALE and are not eligible for return.

Pet caves, teepees, carriers and backpacks are subject to a $40 restocking fee. This fee covers our labor, shipping and payment fees to accept your return. To qualify for a return, your item(s) must be new and unused, have all original tags attached with packaging included. Returns received with excessive pet hair and/or lint will be considered worn and will not be eligible for refund, and will be discarded to protect our staff. 

DOG BABY™ is not responsible for return shipping.

To request a return, contact us to request a Return Merchandise Authorization (RMA) and include:

  • Your full name, email address and phone number
  • Order number 
  • Item description and reason for your return

Once we receive your return, it will be processed and inspected. If your return is approved, your refund will be processed to your original method of payment and you will be notified via email. In some cases we may issue a gift card in lieu of a refund.  If your return is not approved, it will not be sent back to you. It will be discarded to protect our staff. 

Please make sure to read our item descriptions carefully. Bear in mind that digital photos may vary slightly from the actual item, due to lighting conditions and the monitor settings on your device. 

No Exchanges. We do not support product exchanges. 

Missing or Lost Packages. All orders are guaranteed for delivery by our carriers. If a carrier makes a mistake please contact us and we will try to correct the issue. We are not responsible for orders shipped to an incorrect or invalid shipping address. We also cannot be responsible if package arrived at its intended address, but goes missing due to theft or fraud.