We believe in 100% transparency and will always share as much information as possible about our processes. Due to the worldwide COVID-19 pandemic and global supply and labor shortages, we cannot be responsible for shipping delays once a package leaves our hands.
PROCESSING: It typically takes 1-3 business days to fulfill your order.
🇺🇸 SHIPPING WITHIN THE U.S: We use USPS and UPS, and reserve the right to choose the carrier during peak times to minimize potential delays.
U.S. Orders Under $75
- Economy: 5-8 business days = $6
- Standard 3-4 business days = $12
- Express 1-2 business days = $18
U.S. Orders Over $75
- Economy: 5-8 business days = FREE
- Standard 3-4 business days = $24
- Express 1-2 business days $32
🇨🇦 SHIPPING TO CANADA: Yes, we ship to Canada!
CA Orders Under $75 USD
- USPS Economy: 5-8 business days = $12 USD
CA Orders Over $75 USD
- USPS Economy: 5-8 business days = FREE
Note to Canadian Customers: We use USPS and are not responsible for any customs declarations, tariff fees or import duties. These fees are 100% the responsibility of the customer and are not included in shipping fees or paid by DOG BABY™.
SHIPPING ESTIMATES: Estimates are calculated on the day an order starts shipping, based on estimated transit time. Actual deliveries may end up take longer than expected because of bad weather, staffing shortages or other unforeseen events. Tracking is always available via our Track Order page.
SHIPPING LIMITATIONS: Currently we only ship within the U.S. and Canada. We will not support OFAC sanctioned countries: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
ORDER CONFIRMATION: After payment has been processed, an order confirmation email will be sent to the email address you provided in checkout. Once the email confirmation has been sent, your order will begin to be processed.
ORDER PAYMENT: All customers are charged upon shipment. All payments are charged in US Dollars (USD). Payment processing fees are paid for by DOG BABY™ and are included in the purchase price of each item.
SEPARATE SHIPMENTS: When you order multiple items, they may be shipped separately due to packaging limitations. If your items from your order are shipped separately, you will receive a tracking number for each shipment.
ORDER UPDATES AND CANCELLATIONS: We do our best to respond to order inquiries. Please email us at email@example.com immediately if you need to make a change. We respond to requests in order they are received during business hours. Sometimes orders process immediately and changes to orders cannot be made.